Who we are
Spall Clark Solicitors is a trading name of Spall Clark Solicitors Limited, a registered Company in England and Wales (company registration number 12071294). Paul David ClarkTEP is the managing director Spall Clark Solicitors Limited.
Spall Clark Solicitors Limited are authorised and regulated by the Solicitors Regulation Authority (SRA number 660413). As solicitors we are subject to the Solicitors’ Code of Conduct and a link to the Code of Conduct can be found here: http://www.sra.org.uk/solicitors/code-of-conduct.page
Our head office address is 11 Laurel Close, Sandbach, Cheshire, CW11 4EQ.
Terms and Conditions for using this website
Your use of this website is subject to these terms and conditions. These terms may from time to time be amended.
Spall Clark Solicitors Limited owns the content of this website along with all the copyright and all other intellectual property rights. No part of this website may be copied, reproduced, transmitted or stored without express written consent from Spall Clark Solicitors Limited.
We have made every effort to ensure that the content on our website is accurate. However, please note that all information on this website is intended as general information only. No responsibility can be accepted for action taken (or not taken) as a result of information contained on this website. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, contents, or related graphics contained on the website for any purpose. Any reliance on information contained in this website is at your own risk. We strongly recommend that you obtain advice from a suitably qualified legal professional about your case and individual circumstances before relying on any information contained in this website.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through our website you may be able to link to other websites operated by third parties. We provide links for convenience and we have no control over the nature, content or availability of those websites. We therefore do not endorse, guarantee or make any warranty or representation as to the information contained on those third party websites or its accuracy. Nor does the inclusion of any links imply a recommendation or endorsement of the views expressed within them.
Any documents or materials downloaded from this website is at your own risk. In no event does Spall Clark Solicitors Limited assume or accept liability for any loss or damage (including indirect or consequential loss or damage) as a result of using this website.
Please note, we do not accept service by email or fax. We only accept service by post to 11 Laurel Close, Sandbach, Cheshire, CW11 4EQ.
These conditions and any claim based upon use of this Website shall be governed by the laws of England and Wales and you agree to submit the exclusive jurisdiction of the courts of England and Wales.
We are committed to providing a quality service to our clients. We value feedback from clients greatly because it helps us to continually improve our service. If you do not feel that you are receiving excellent client service or that something could be improved, please do tell us about it. If we have fallen short of the high standards which we have set for ourselves then we would like the opportunity to put it right.
What do I do if I have feedback or a complaint?
At first it would be helpful if you could discuss any feedback or concerns which you have about our service or how it might be improved with the lawyer dealing with your matter. If the lawyer dealing cannot resolve your concern informally, or if the issue is of such a serious nature that you do not feel comfortable raising it with your lawyer, then you may discuss this with our complaints partner as a complaint under this policy.
How do I raise a complaint under this policy?
It would help us if you could email with:
- why you feel dissatisfied with the service which you have received;
- how you would prefer to be contacted about your complaint;
- if there is anything in particular which you would like us to do to resolve your complaint.
If you would prefer not to email details of your complaint in this way then please call to discuss the best way to get an understanding of your concerns.
What happens after I have made a complaint under this policy?
- send an acknowledgement of your complaint within 7 days of receiving it;
- log your complaint on our central complaints register;
- investigate the concerns and arrange a discussion with you to try to agree how to resolve the issues within 21 days of receiving your complaint;
- write to you within 28 days of receiving your complaint to confirm the outcome of this.
In exceptional circumstances it may be necessary to extend these timescales but we will try to agree any variations with you first. If you remain unsatisfied after 8 weeks at the latest we will always ensure that you are reminded at that time of how to make a complaint to the Legal Ombudsman if you are eligible to do so.
What might the outcome of my complaint be?
We very much regret any dissatisfaction which our clients experience and will not hesitate to apologise to you where our service has fallen below our high standards. We may also agree that certain steps will be taken to improve your situation and to ensure that any problems experienced will not reoccur.
What if I remain unsatisfied?
If you remain dissatisfied you may be entitled to complain to the Legal Ombudsman about our service. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by email on firstname.lastname@example.org or call on 0300 555 0333. If you wish to raise a complaint with the Ombudsman then you should not delay bringing it to their attention once our own complaints process has concluded as there are some time limits on when this must be done. For example, normally you must raise a complaint with the Ombudsman within six months of the firm’s own final decision on how to resolve your complaint.
Please note that the Legal Ombudsman is there to deal with concerns about the level of service which a client has received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the SRA, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify us straight away if you have any such concerns.